Bike Pro USA bike packs are designed and built in the USA to last! Our superior workmanship and materials assures your bike pack is made with the highest quality and care.
Any defects found will be promptly repaired or replaced. Normal wear and tear is not covered but gladly repaired.
If you are experiencing any problems or are dissatisfied with our products, please e-mail or call toll-free. We will do our best in assisting you in your situation.
SHIPPING ORDERS PLACED ON THIS SITE:
Most orders are shipped within 3 business days of receipt. Travel Cases are assembled upon order and require 5 - 10 business days to process, especially during peak season. If for some reason we are unable to fill your order exactly as requested, you will be contacted within 24 hours. (Weekdays only)
Orders from this site are shipped via UPS ground from our Phoenix warehouse. The rates for UPS ground shipping are based on weight of the items, and the distance from our warehouse. This charge will be added to your invoice upon shipping. The amount that your order totals on the order form DOES NOT include the shipping charge. Be aware that a shipping charge will be added. If you need to know the exact order total including the shipping cost, BEFORE your order ships, please request so, in the "Comments" field in the order form. Also, if there is a time restriction or deadline on receiving your order, please note that in the "Comments" field.
Normal UPS Ground shipping requires up to seven working days for delivery. For quicker service, we can ship your order via UPS 2nd day or UPS overnight services for additional fees. Please request this service when ordering. International shipping is also available, using the most economical options, depending on the country.
If you have any questions on shipping rates or order details, please e-mail or give us a call!
INFORMATION ~ BIKE PRO USA
3701 West Roanoke
Phoenix, Arizona 85009
Toll Free Phone: 800-338-7581 (US and Canada)
Toll Free Fax: 800-442-8900